Customer Service Perspective is a tool for making sure everyone in your company is on the customer service team. Just as a chain is only as strong as its weakest link, a thoughtless remark on the phone or inattention to a customer's needs can result in thethe lost of a customer. Keeping your customers satisfied is essential to building a successful, growing business.
While many companies work hard to increase sales, they may overlook the importance of doing the little things that keep customers happy and buying more. It is often easier to accelerate your business by cultivating the customers you already have rather than having to constantly attract new customers.
Customer Service Perspective identifies eight behavioral characteristics and two proficiencies that are essential to extraordinary customer service. It measures the behavioral characteristics of Trust, Tact, Empathy, Conscientiousness, Conformity, Focus, Courtesy, and Flexibility as well as Proficiencies in Vocabulary and Mathematics. It also measures the Percentage of Agreement with your company’s Customer Service Policies and Attitudes.
This is the information needed to coach and train your people to deliver world-class customer service.
Customer Service Perspective provides three types of reports:

• The CSP Placement Report has a Job Match Percentage that tells you how well job candidates measure up to your customer service standards and the degree of alignment between their customer service perspective and the specific expectations of your company.
• The CSP Coaching Report identifies the areas where individualized training and coaching will effectively instill the customer service attitudes you want in all of your employees.
• The CSP Individual Report helps employees increase their awareness of their customer service skills or lack thereof.

It is a tool to help them become better employees and deliver the kind of customer service that contributes to the success of your business.